Guest Service Supervisor

July 07, 2018 - July 18, 2018
Location:Brigham City, UT
Salary Range:DOE
Exempt/Non-Exempt:Non-Exempt
Benefits:Health, Dental, 401K, Vision & Life Insurance Plans available. We offer a competitive bonus package with hotel discounts, gym reimbursement, tuition reimbursement, PTO & more.
Employment Type:Full Time
Department:Other
Description:To ensure that all day to day operations of the Inn are carried out in a professional, accurate, and competent manner. To set a positive tone and example for our Associates to “Delight Every Guest, Every Day One At A Time.” Assists in hiring and training each Guest Service Associate. Ensures that all policies and procedures of MacCall Management are being performed on a consistent basis and accounting functions are followed correctly for financial reporting.
Duties:Specific Responsibilities:

-Responsible to train all Guest Service Associates to perform the various duties of their position.
-Train Guest Service Associates on the proper procedures for handling Guest reservations, check in, check out, cash handling, problem-solving, van service, Inn services and amenities, knowledge of events, activities, and points of interest.
-Train and personally be able to handle various other miscellaneous Guest service requests as the need arises.
-Ensures that the Guest Service Associates are trained to research and resolve Guest complaints in a timely, courteous manner and to the Guest’s satisfaction.
-Interacts with the General Manager to ensure a uniform presentation and enforcement of policies and procedures to Front Desk staff. Promotes communication between all the Front Desk shifts, management, and co-workers.
-Conduct employee performance evaluations while remaining objective.
-Discipline employees where job performance may be an issue by following policy guidelines.
-Maintain good morale among Guest Service Associates to ensure close and positive interaction between other Associates, guests, and management.
-Works with other department manager to maintain a pleasant and safe stay for the Guest.
-Holds regular meetings with front desk staff to discuss issues pertaining to the operations of the Inn and learn new procedures.
-Regularly communicates any problems or issues regarding Guests or Associates to the General Manager.
-Monitor reports on occupancy and room rates.
-Organize room assignments for groups checking in to the Inn.
-Maintain and order inventory for C-Store and office supplies.
-Review Credit card authorizations for guests that have checked in.
-Knowledge of all package plans offered by the Inn.
-Relays sales leads to General Manager.
-Must have knowledge of programs used to perform reservations and maintenance of guest information.
-Writes up daily bank deposit slips, making sure deposit matches Daily shift report. Reports and records ANY cash differences to General Manager.
-Understands credit card and cash handling procedures and implements them.
-Maintains accurate travel agent payment information to ensure proper payment.
-Review rates and charges for accurate billing.
-Give guests directions to area attractions, restaurants, and other city services.
-Maintains the cleanliness and neatness of the Front Desk.
-Knows and understands all safety and emergency procedures and trains associates how to recognize and deal with safety issues in accordance with policy.
-Report to GM any safety issues which may be harmful to guests or other associates.
-Understands principles of auditing, balancing the audit and performs the night audit on occasion when night auditor is sick or calls off.
-Must understand and meet requirements of Guest Service Associate Job Description.
-In general is supportive of the efforts of Inn Management and MacCall Management and makes every effort to attain the Inn’s objective to “DELIGHT EVERY GUEST, EVERY DAY, ONE AT A TIME” and make it a reality.
-Any other duties assigned by General Manager and Managing Directors.
Qualifications:Must be able to assess situations, problem solve and make decisions quickly, using good judgment. Must be able to analyze numbers and situations quickly. Must support General Manager, Revenue Manager, and Managing Directors in all management and financial aspects. Strong interpersonal skills are essential. Must be honest, dependable, and forthright. Must be self-motivated, take pride in work, and be able to meet deadlines. Must work well independently and as a team. Must dress professionally and be neat and clean in appearance. Must be able to communicate orally and in writing using English correctly and clearly, either in person or by telephone.

Our Guest Service Supervisor must be able & willing to be on call 24/7 a day. You will work a variety of shifts 7AM-3PM & 3PM-11PM. You must be available to work on weekends & holidays. Hotel experience is preferred. Two years of management or supervisory experience is preferred.


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